There are many complaints about binary option brokers and the complaints are for a variety of reasons. Some are legitimate complaints and others are not. Investors who use a licensed broker, usually have very few complaints.
If you choose to trade with an unlicensed broker, your complaints may be explained below. You also have no place to complain, when you have a problem with an unlicensed broker.
If your broker is licensed by the CFTC in America, then go here to file a complaint.
The only place to trade binary options with a licensed broker is at Nadex.com. And guess what, since they are a real company, traders don’t have problems there.
You can also read the latest warning to investors from the SEC, see here: https://investor.gov/additional-resources/.
If your broker is licensed by CySEC in Europe, then go here to see the CySEC complaint procedure.
You should look here to see a current list of the brokers that most people use.
Avoid problems! See The Complaint Free Brokers, look here.
Auto Trading Systems
Many traders open a binary options trading account because they saw an ad for some “secret system” that generates money. These systems go by the names Rubix Project, Quantum Code and Tesler App to name a few.
The software creates an account for you at a scam broker, and then tells you to make a deposit and you will start making money. The problem is, the software doesn’t actually work, and the brokers are usually a scam. Many brokers have a clause in their terms and conditions page which bans the use of automated trading software.
You can read about legitimate trading robots and software here.
“Our Software is for Traders Who Want Control & Quality Brokers“ – OptionRobot
When your broker is not processing your withdrawal request there are a few things to keep in mind. The requirements to withdraw your money is much more difficult that depositing money.
To withdraw money from a broker, they require many different forms of identification verification. The standard items requested are: Proof of Identification: Passport / Drivers License / National ID. Proof of Residence: Utility bill, local authority tax bill, bank or credit card statement. Deposits made by Credit / Debit Card will require a scan of the front and back of the card.
When you request a withdrawal, it is important to email the compliance department, and the customer support email addresses. Never just rely on a phone conversation or Skype message to your personal broker.
If a broker is not processing your withdrawal in a timely manner, you can call your bank and request a charge back. Most people who have problems getting their money out of broker, are dealing with unlicensed fraud companies.
If you are really a victim of fraud, you can hire a company like MyChargeBack.com to try and recoup your money.
Bonus Policy Complaints
The main reason why traders cannot withdraw their money from a binary options broker is because the trader accepted a bonus.
Before accepting a bonus from a broker, the trader should read the brokers bonus policy. Unregulated brokers will require traders to trade 30 – 60 times the value of the bonus.
If the trader deposited $500 and received a bonus of $200. The trader will have to generate a minimum trading volume of $500 x 20 = $10,000. Now that is a lot. By accepting the bonus money, the initial $500 that was deposited can only be withdrawn after meeting the trading volume.
In other words, a trader deposits $500, received a bonus of $200, which makes the account balance $700. The trader places a trade and profits $85. The account balance is now $785. The amount eligible for withdrawal is Zero!
This is a reason many unregulated brokers have so many complaints against them. Many scam brokers will automatically give traders a bonus without the trader asking for it.
On November 30th 2016, CySEC banned to use of bonuses at Forex and Binary Options Brokers. Go here to find a good licensed broker.
Unauthorized Credit Card Charges
There are two reasons for unauthorized credit card charges. The first one is, it was an honest mistake and the broker processed your payment twice.
The second reason for an unauthorized charge is that the broker you thought was going to double your money, lost it all. And then the brokers calls to convince you to add more money for him to play with.
This can be avoided by using Skrill or PayPal to fund your trading account. If you received an unauthorized charge on your credit card from a binary options broker, immediately contact your credit card fraud department to dispute the charges.
You received a call from a broker at the firm, offering to trade on your behalf. The problem is that trading options is extremely risky. Risky enough to lose all the money in your account. Experience does not make a difference. By authorizing a broker at the firm to trade your account, you are giving away your money.
Do you know that brokers only make money when you lose your money?
Any time a broker offers to place a trade on your behalf, tell them no! If you want to trade binary options, then do your research and learn how to become a trader. But do not think that someone else is going to make money for you. If they are such a good trader, then they would be trading their own account, and not trying to manage your money.
Read more at: Managed Accounts for Binary Options.