There are many complaints about Forex, Crypto, CFD and Binary Option Brokers and the complaints are for a variety of reasons. Investors using a licensed and regulated broker, rarely have withdrawal problems.
When you have a problem with an unlicensed broker, no government agency can help you get your money back.
- Cyprus: For complaints against a broker licensed by CySEC, go here to see the CySEC complaint procedure.
- United Kingdom: For complaints against an FCA Regulated broker, go here to see the FCA complaint procedure.
- Australia: For complaints against a broker licensed by ASIC, go here to submit a complaint to AFCA.
- South Africa: For complaints against a broker licensed by the FSCA, go here for the FSCA complaint procedure.
- Canada: For complaints against an IIROC regulated broker, go here for the IIROC complaint procedure.
- United States: For complaints against a CFTC regulated broker, go here. The smart way to invest, is with a FINRA licensed broker.
If you invested with an unlicensed broker, your complaints may be explained below.
If a broker is not processing your withdrawal in a timely manner, you should call your bank / credit card company, and request a charge back. Most people who have problems getting their money back from a broker, are dealing with unlicensed fraud companies.
When your broker is not processing your withdrawal request, here are a few things to keep in mind.
The requirements to withdraw your money is much more difficult that depositing money. To withdraw money from a broker, they require many different forms of identification verification. The standard items requested are: Proof of Identification: Passport / Drivers License / National ID. Proof of Residence: Utility bill, local authority tax bill, bank or credit card statement. Deposits made by Credit / Debit Card will require a scan of the front and back of the card.
When you request a withdrawal, it is important to email the compliance department, and the customer support email addresses. Never just rely on a phone conversation, or Skype message to your personal broker.
Trader Protection is a funds recovery company that helps investors who lost more than $2,000. They work with your bank / credit card company, by filing a dispute / chargeback to try and recover you money.
If you lost money, contact them at: https://TraderProtection.co.uk/.
Recovering Crypto Currency
If you made a deposit to a broker with Bitcoin or some other Crypto Currency, then your chance of recovering them is basically impossible.
The purpose of Bitcoin is to be untraceable, and therefore, when dealing with an offshore broker, they steal your money by forcing you to convert your dollars into crypto. When using a credit card, at least you are covered by Visa / Mastercard consumer protection rules. With crypto, there is no way of knowing which company or person took your money.
If you do a “Crypto Trace” on the Blockchain, all you will see is the anonymous bitcoin wallets that your coins were transferred too. Many brokers we reviewed, are accepting deposits via a payment processor that creates a new bitcoin address for every deposit.
Profit Tax for Withdrawal
There is no such thing as paying a profit tax to your broker, to withdraw your profits from the Forex broker. Any broker that asks you to deposit money to pay tax on your profits, they are trying to steal more money from you!
Profits on trading is taxable in most countries, and you need to speak with your accountant about how much to pay, and when to pay.
Managed Account Scams
You received a phone call from a Forex broker, offering to invest your money. The problem is that trading Forex or Crypto Currencies is extremely risky. So risky that you can lose all the money in your account, and more. Experience does not make a difference. By authorizing a broker at the firm to trade your account, you are giving away your money.
Any time a broker offers to place a trade on your behalf, tell them no! If you want to invest in Forex, then do your research and learn how to become a real trader. But do not think that someone else is going to make money for you.
Do you know that most brokers only make money, when you lose your money.
Ask yourself this question; If the broker is such a good investor, why are they interested in trading your money, they should be using their own money.
Read more at: Investment Scams
Auto-Trading App Scams
Many investors open a brokerage account, because they saw an advertisement for a “secret system” that generates money.
These systems go by the names; Bitcoin Code, Bitcoin Revolution and Lucrosa just to name a few. The software creates an account for you at a scam broker, and then tells you to make a deposit and you will start making money.
The problem is, that the software doesn’t actually work, and the brokers are usually unregulated scam companies. Many brokers have a clause in their terms and conditions page, which bans the use of automated trading software.
You can read about in full details how the scam works, read more.
Bonus Policy Complaints
One of the reasons why investors cannot withdraw their money from the broker is because they received bonus money.
Before accepting a bonus from a broker, investors should read their brokers bonus policy. Unregulated brokers will require traders to trade 30 – 60 times the value of the bonus. Licensed brokers do not offer bonus money.
If the trader deposited $500 and received a bonus of $200. The trader will have to generate a minimum trading volume of $500 x 20 = $10,000. Now that is a lot. By accepting the bonus money, the initial $500 that was deposited can only be withdrawn after meeting the trading volume. In other words, a trader deposits $500, received a bonus of $200, which makes the account balance $700. The trader places a trade and profits $85. The account balance is now $785. The amount eligible for withdrawal is Zero!
This is a reason many unregulated brokers have so many complaints against them. Many scam brokers will automatically give traders a bonus without the trader asking for it.
Unauthorized Credit Card Charges
There are two reasons for unauthorized credit card charges. The first one is, it was an honest mistake and the broker processed your payment twice.
The second reason for an unauthorized charge is that the broker you thought was going to double your money, lost it all. And then the brokers calls to convince you to add more money for him to play with.
If you received an unauthorized charge on your credit card from a broker, immediately contact your credit card fraud department to dispute the charges.